ajili Privacy Policy

How We Handle Your Information

1. Information We Collect

When you register an account on ajili, we collect the personal details you provide, including your full name, date of birth, email address, and contact number. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when contacting our support team or participating in promotions. All data collection is limited to what is genuinely necessary for the operation of your account and compliance with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming obligations.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your ajili account, process your transactions, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. With your consent, we may also send you information about promotions and offers available on the Promotion page. Your gaming activity data is used internally to monitor for responsible gaming concerns and to ensure compliance with our Terms and Conditions. Technical data is used to maintain platform stability, investigate security incidents, and optimise performance across mobile and desktop devices. We do not use your personal information to make automated decisions that significantly affect your rights without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by Philippine law.

3. Sharing Your Information

ajili does not sell your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts. If you have optedin to receiving promotional communications, your contact details may be shared with our marketing partners solely for that purpose, and you can withdraw this consent at any time by updating your account preferences. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the operation of your account. Any third party that receives your data is required to handle it in accordance with standards equivalent to those described in this Privacy Policy.

4. How We Protect Your Data

ajili uses industry-standard security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account details and payment information remain private during every session. We maintain strict internal access controls so that only authorised personnel can view personal data, and only when it is necessary for their specific role. Our systems are regularly reviewed and tested to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We also encourage you to protect your own account by using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action.

5. How Long We Keep Your Data

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to comply with anti-money laundering and financial reporting requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request the deletion of your account, we will remove or anonymise your personal data except where retention is required by law or legitimate business necessity. You may request a copy of the personal data we hold about you at any time, and we will respond to such requests within a reasonable timeframe. We do not retain data beyond what is necessary, and our internal data retention schedules are reviewed periodically to ensure compliance with current regulations. For any questions about how long specific types of data are kept, please refer to our FAQ page.

6. Your Rights as a Player

As a registered player on the ajili platform, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records as described above. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. You can withdraw your consent to receive marketing communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. We are committed to responding to all data-related requests promptly and transparently, and we will never penalise you for exercising your rights. To submit a data access, correction, or deletion request, please use the contact information provided at the end of this policy. Your rights under this policy are in addition to, and do not limit, any rights you may have under Philippine data protection legislation.

7. Updates to This Policy

ajili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify registered players through the platform or by email to the address associated with their account. The most recent version of this Privacy Policy will always be accessible from the footer of every page on the ajili site. Continued use of the platform after any updates have been published constitutes your acceptance of the revised policy. We encourage all Filipino players to review this page periodically so they remain informed about how their data is being handled. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss your options. Questions about this policy can also be directed to our FAQ page, which covers the most common data and privacy queries in plain Philippine English.

Last reviewed: 2025. This Privacy Policy applies to all registered users of the ajili platform in the Philippines.