Help Centre
Philippines
Mobile Ready
ajili FAQ – Quick Answers for Every PH Player
Got questions about your ajili account, deposits, withdrawals, games, or promotions? You are in the right place. This FAQ page covers the most common topics raised by players across the Philippines — from signing up for the first time to cashing out your winnings. Browse by category below or scroll through the full list of questions. If you cannot find what you need here, our support team is always ready to help.
Licensed & Regulated
GCash & Maya Accepted
Live Casino 24/7
Sports Betting Markets
Online Bingo Rooms
Secure & Encrypted
24/7 Player Support
Member Promotions
Mobile OTP Login
Licensed & Regulated
GCash & Maya Accepted
Live Casino 24/7
Sports Betting Markets
Online Bingo Rooms
Secure & Encrypted
24/7 Player Support
Member Promotions
Mobile OTP Login
Account & Registration
Everything you need to know about creating and managing your ajili account in the Philippines.
Creating an ajili account is quick and straightforward for players based in the Philippines. Visit the Register page and fill in your mobile number, a secure password, and any other required personal details. Once you submit the form, a one-time PIN will be sent to your registered Philippine mobile number to verify your identity. Enter the OTP on the verification screen within the time limit to activate your account. After successful verification, you can log in immediately and start exploring all the games and features available on the platform. Make sure the mobile number you register is active and accessible, as it will be used for future security checks and account recovery. If you encounter any issues during registration, our support team is available around the clock to assist you.
In accordance with Philippine gaming regulations, all players must be at least 21 years old to register and play on ajili. This age requirement is strictly enforced to promote responsible gaming and comply with local laws. During the registration process, you may be asked to confirm your date of birth, and identity verification may be required before withdrawals are processed. Providing false information about your age is a violation of our Terms and Conditions and may result in account suspension. We encourage all players to review our Responsible Gaming page for more information on safe and legal play. If you are unsure whether you meet the eligibility requirements, please contact our support team before registering. ajili is committed to maintaining a safe and compliant gaming environment for all players across the Philippines.
No, each player is permitted to hold only one ajili account at any given time. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have forgotten your login credentials, use the account recovery option on the login page rather than creating a new account. Our system is designed to detect duplicate registrations using the same mobile number, device, or personal details. If you believe your account has been incorrectly flagged, please reach out to our support team with your registered details for assistance. Maintaining a single account also ensures that your bonus eligibility, transaction history, and game records remain accurate and intact. We recommend reviewing the full Terms and Conditions for a complete understanding of account rules.
If you have forgotten your ajili password, navigate to the Login page and select the account recovery option. You will be prompted to enter your registered Philippine mobile number, after which a reset link or OTP will be sent to that number. Follow the instructions in the message to set a new, strong password — the process typically takes under three minutes. Choose a password that is at least eight characters long and includes a mix of letters, numbers, and symbols for the best security. Avoid reusing passwords from other platforms to reduce the risk of unauthorised access. If you no longer have access to your registered mobile number, contact our support team directly for further assistance. Your account balance and game history will remain intact throughout the password reset process.
Deposits & Withdrawals
Fast, local payment options built for players in the Philippines — GCash, Maya, and more.
ajili supports a range of payment methods that are popular and convenient for players across the Philippines. GCash and Maya are among the most widely used options, allowing you to fund your account instantly from your mobile wallet without needing a bank card. Additional local payment channels may also be available depending on your location and account status. All deposit transactions are processed through encrypted connections to keep your financial details secure at all times. There is no need to share sensitive banking information directly with the platform when using e-wallet options. Minimum and maximum deposit limits apply per transaction, and these are clearly displayed on the deposit screen within your account. If a particular payment method is not available for your account, contact support for guidance on alternative options.
Deposits made via GCash and Maya are typically credited to your ajili account within a few minutes of the transaction being confirmed on your e-wallet. In most cases, funds appear instantly so you can start playing without any significant delay. Occasionally, network congestion or maintenance on the payment provider's end may cause a short delay of up to 15 minutes. If your deposit has not reflected after 30 minutes, check your e-wallet transaction history to confirm the payment was successfully sent. If the deduction shows on your e-wallet but the balance has not updated on ajili, contact our support team with your transaction reference number for prompt resolution. Do not attempt to make a duplicate deposit before the first one has been confirmed, as this may result in double charges. All confirmed deposits are final and non-reversible once credited to your gaming account.
To request a withdrawal from your ajili account, log in and navigate to the cashier or withdrawal section of your account dashboard. Select your preferred withdrawal method — typically the same e-wallet you used for your deposit — and enter the amount you wish to cash out. Withdrawals are subject to identity verification, so ensure your account details are complete and accurate before submitting a request. Processing times vary depending on the payment method, but most withdrawals to GCash or Maya are completed within one to three business days. A minimum withdrawal amount applies, and any active bonus wagering requirements must be met before funds can be released. If your withdrawal request is declined, you will receive a notification explaining the reason, and you can contact support for further clarification. Always withdraw to an account or wallet registered in your own name to avoid delays or rejections.
ajili does not charge platform fees on standard deposits made through supported Philippine payment channels such as GCash and Maya. However, your e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred — always check with your provider before initiating a transaction. For withdrawals, ajili aims to process requests without additional charges, though third-party payment processors may deduct a small handling fee on their end. Any applicable fees will be clearly communicated before you confirm a transaction. Currency conversion fees do not apply since all transactions on ajili are conducted in Philippine pesos (PHP). If you notice an unexpected deduction, review your e-wallet statement and contact support with the transaction details. Transparency in all financial dealings is a core commitment of the ajili platform.
Games & Betting
From live casino tables to sports odds and bingo rooms — here is what you need to know before you play.
ajili offers a diverse selection of entertainment options designed to suit a wide range of player preferences across the Philippines. The Live Casino section features real-time table games hosted by professional dealers, including popular titles enjoyed by Filipino players. The Betting section covers a broad range of sports markets, allowing you to place wagers on local and international events with competitive odds. For a more social and casual experience, the Bingo section offers multiple online rooms with different ticket prices and prize pools. All games are accessible directly from your mobile browser without the need to download any additional software or application. The platform is regularly updated with new game offerings and seasonal promotions to keep the experience fresh and engaging. Check the Promotion page regularly for game-specific bonuses and limited-time offers.
No app download is required to enjoy any of the games on ajili. The entire platform is fully optimised for mobile browsers on both Android and iOS devices, so you can play directly from Chrome, Safari, or any modern browser on your Philippine smartphone or tablet. This means you always have access to the latest version of the platform without needing to manually update an application. The mobile-first design ensures that navigation, game loading, and account management are all smooth and responsive on smaller screens. Simply open your browser, visit the ajili website, log in to your account, and start playing within seconds. For the best performance, use an up-to-date browser and ensure you have a stable internet connection — a standard LTE signal is sufficient for most games. If you experience any performance issues on mobile, try clearing your browser cache before contacting support.
Sports betting odds on ajili represent the probability of a particular outcome and determine how much you can win from a successful wager. Odds are displayed in a clear format on the Betting page, and the potential payout for each selection is calculated automatically based on your stake amount. Higher odds generally indicate a less likely outcome but offer a greater return if your bet is correct. Odds are updated in real time to reflect the latest information available for each event, including team news, market movements, and live match developments. You can place single bets on individual outcomes or combine multiple selections into a parlay for a higher potential payout. All bets are subject to the terms outlined in our Terms and Conditions, including rules on void bets and settlement procedures. If you are new to sports betting, start with smaller stakes while you familiarise yourself with how the markets work.
Promotions & Bonuses
Make the most of every offer — here is how ajili rewards active players in the Philippines.
ajili regularly updates its promotional offerings to reward both new and existing players across the Philippines. Current promotions may include welcome bonuses for first-time depositors, reload bonuses for returning players, and game-specific offers tied to live casino, sports betting, or bingo events. Seasonal campaigns and limited-time deals are also announced periodically, especially around major Philippine holidays and sporting events. To see the full list of active promotions and their terms, visit the Promotion page on the ajili website. Each promotion has its own eligibility criteria, minimum deposit requirement, and wagering conditions, so read the details carefully before opting in. Bonuses are credited to your account automatically in most cases, but some offers may require a promotional code or manual opt-in. Unused bonus funds may expire after a set period, so make sure to use them within the validity window.
Wagering requirements, sometimes called playthrough conditions, specify how many times you must wager a bonus amount before the associated funds can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you would need to place a total of ₱5,000 in qualifying bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — sports bets and live casino games typically contribute at a higher rate than certain other game types. The progress toward your wagering requirement is usually visible in your account dashboard or bonus section. It is important to complete the wagering requirement within the validity period of the bonus, as expired bonuses and any associated winnings may be forfeited. Always read the full terms of each promotion on the Promotion page before accepting a bonus. If you have questions about a specific offer, our support team can clarify the conditions for you.
In most cases, once a bonus has been credited to your account and you have started wagering with it, opting out may result in the forfeiture of both the bonus funds and any winnings generated from them. If you have accepted a bonus but have not yet started playing, contact our support team as soon as possible to discuss your options. Some promotions allow players to decline or remove a bonus before any wagering activity has taken place, but this depends on the specific terms of the offer. To avoid unwanted bonuses, review the promotion details carefully before making a qualifying deposit. If you prefer to play without bonus conditions, you may be able to opt out of promotional offers entirely through your account settings — contact support for guidance on this. ajili believes in transparent and fair bonus practices, and all terms are clearly stated on the Promotion page. We encourage all players to make informed decisions before accepting any promotional offer.
Support & Responsible Gaming
We are here to help — and we are committed to keeping gaming safe and enjoyable for every player in the Philippines.
The ajili support team is available 24 hours a day, seven days a week, to assist players across the Philippines with any account, payment, or game-related queries. You can reach us by sending an email to our support address, which is listed in the footer of every page on the website. When contacting support, please include your registered mobile number and a clear description of the issue to help us resolve your query as quickly as possible. For urgent matters such as suspected unauthorised account access or a failed withdrawal, mark your message as high priority so our team can prioritise your case. Response times are typically within a few hours for standard queries and faster for urgent issues. Our support agents are trained to handle a wide range of topics, from technical troubleshooting to bonus clarifications and responsible gaming guidance. We are committed to providing helpful, respectful, and efficient service to every player who reaches out.
ajili is committed to promoting safe and responsible gaming for all players in the Philippines. The platform provides a range of tools to help you stay in control of your gaming activity, including deposit limits, session time reminders, and self-exclusion options. Deposit limits allow you to set a maximum amount you can fund your account with over a daily, weekly, or monthly period, helping you manage your spending. If you feel that your gaming habits are becoming problematic, you can request a temporary or permanent self-exclusion through our support team, which will restrict access to your account for the chosen period. During a self-exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. We also provide links to professional support organisations for players who may need additional help managing their gaming behaviour. For a full overview of the tools and resources available, visit our dedicated Responsible Gaming page.
ajili takes the privacy and security of your personal data very seriously. All information you provide during registration and account use is stored securely and processed in accordance with our Privacy Policy. We use industry-standard SSL encryption to protect data transmitted between your device and our servers, ensuring that your personal and financial details cannot be intercepted by third parties. Your data is never sold to external parties, and access within the organisation is restricted to authorised personnel only. You have the right to request a copy of the data we hold about you, or to request its deletion, subject to legal and regulatory obligations. Any changes to our data handling practices will be communicated through an updated Privacy Policy published on the website. If you have specific concerns about how your data is being used, please contact our support team or refer to the full Privacy Policy for detailed information.
Still Have Questions?
Our support team is available 24/7 to help players across the Philippines. You can also explore the platform by creating a free account or logging in to your existing one right now.